The Cambridge Water Department's Meter Replacement Program

The Automated Meter Reading (AMR) has been a tremendous success over the past 2 years. The real time readings 4 times a day of our customers meters have lead to more accurate billing and an early notification of potential leaks. There is a third component to a successfull AMR program that is A Meter Replacement Program.

The Cambridge Water Department is committed to replacing at least 1,000 old meters every year. Replacing old meters with newmeters,  increases the accuracy of readings and further ensures the citizens of Cambridge a accurate and fair Water and Sewer Bill.

Appointments for a new meter will be made at the customers conveinence. by calling Brian McCoy at 617 349-4771 or email him at bmccoy@cambridgema.gov

"High Read" Notification 

The Water Department's "High Read" notification program allows the Water Department to contact property owners soon after an incident of  high usage is detected. Speedy notification will allow property owners to repair any leaks , identify other usages that would effect the amount of water one uses.  If you can identify the source of the increase then please let the Water Department know. This will prevent unneccesary letters being sent. The program will need customers to update contact information so the Water Department is able to contact property owners as soon as a "high read" is detected. Please call Brian McCoy at 617 349-4771 or email him at  HighReads@cambridgema.gov with Account number, phone number, mailing address and email address. 

The cost of this program will be included in the water rates.

CWD is constantly looking for ways to improve service to our customers.  The AMR program will advance this goal in 6 ways:

• Eliminate estimated billing thus providing accurate usage reports and ensuring accurate bills.
• Provide efficiencies in the billing and meter reading function at the CWD which will allow for improved customer service initiatives.
• Alert the Water Department to unusual water usage at your home/property/business. Daily readings will allow CWD to analyze usage and permit the Department to investigate the circumstances that are responsible for the change in usage. ie leaks..etc.
• Minimizes the need for anyone to regularly access your property to read your water meter. * CWD will still need to access your water meter to repair or replace.
• Immediately provide new water meters for approximately 5,000 or our customers.
• Allow the CWD to implement a cyclical water meter replacement program thus ensuring properly operating water meters well into the future.