MBTA The Ride (ADA Paratransit Program)

Individuals with disabilities who are unable to use public transportation due to difficulty with either walking, seeing, using stairs or escalators, or riding in a standard transit vehicle and who are registered with The RIDE may receive door to door paratransit service. 

People with disabilities must submit a written application for The RIDE, which must be signed by a licensed/certified human service or health care professional who is familiar with the individual and his or her disability. The application must be approved by MBTA Office for Transportation Access (MBTA-OTA) before service can begin.  The individual must reside within The RIDE service area. 

The RIDE is a first-come, first-serve service, and there are no restrictions on trip purpose. 

The local one-way fare for each registered passenger and each guest is currently $4.00 (note: beginning October 1, 2012, the one-way fare for premium trips will be $5.00).  The RIDE fleet of vehicles is equipped to carry both ambulatory persons and wheelchair users. 

The driver will help a passenger up or down from curbside to the vehicle and/or up or down from one additional step.  An escort or PCA can accompany passengers on The RIDE. 

The MBTA Office for Transportation Access is located at: 10 Park Plaza, Room 4730, Boston, MA 02116.   For more information or to request an application form, contact 617-222-5123, or visit the MBTA website.