The process is initiated by the filing of a complaint with the Board. Each case is received and investigated by the Board staff. Although the staff member is responsible for doing the investigation, she or he makes no decisions on the merits of any complaint. The Board alone decides on the merit of each complaint. Once a complaint is filed and a preliminary investigation is done, the Board orders a full investigation or dismisses the complaint. A full hearing includes both the complainant and police officer(s). After a full investigation is completed, the Board may dismiss the complaint, mediate, or order a hearing. Following a hearing, the Board will render a final decision. If the Board finds a violation, it will make a recommendation to the City Manager as to what action(s) should be taken.