The City's work order system is currently experiencing technical issues. Some online scheduling/payment functions, including iReport are currently out of service.

Please be advised that the City's work order system is currently experiencing technical issues.  Because of this, some online scheduling/payment of Traffic Moving Van Permits, Public Works functions-- including online permitting, online payment, large appliance pick up scheduling and iReport-- are currently out of service. 

We apologize for this inconvenience.  For the time being, please call 617-349-4833 for assistance with DPW permits, and 617-349-4800 to schedule appliance pick-ups or to request services.  You can also visit our offices at 147 Hampshire Street for assistance during normal business hours.

Other Ways to Report Issues:

Bike Rack Issues – Call Traffic, Parking and Transportation Dept. at 617-349-4715.
Defective Streetlights – Call the Lighting Repair Hotline at 617-349-4926.
Fresh Pond – Call 617-349-4762.
Graffiti – Call the Graffiti Hotline at 617-349-6955.
Missed Rubbish, Recycling or Yard Waste pick-up – Call DPW at 617-349-4800.
Park Maintenance – Call DPW at 617-349-4800
Potholes – Call the Pothole Hotline at 617-349-4854. If you feel the matter is urgent, call  DPW at 617-349-4800 to speak to a staff person.
Rodents – Call the Rodent Hotline at 617-349-4899.
Side Walk Defects – Call DPW at 617-349-4800.
Traffic Sign Complaints – Call Traffic, Parking and Transportation Dept. at 617-349-4715.
Traffic Signal Complaints – Call Traffic, Parking and Transportation Dept. at 617-349-4715.
Tree Maintenance – Call DPW at 617-349-4800.