The Consumers’ Council offers three (3) internships per year—one during the fall semester, one during the spring semester and one during the summer.
Position Title: Investigator/Mediator
Hours Per Week: Flexible; At least two (2) full days of work are required.
Minimum Requirements: Currently enrolled in an Undergraduate or Juris Doctor Program
Position Specifics: The Investigator/Mediator position is designed to assist the Council in both investigating and mediating consumer complaints for residents of the City of Cambridge and the City of Somerville. Interns typically carry an average caseload of 20-25 complaints. Interns will also be expected to respond to telephone, email and walk-in inquiries concerning consumer rights as well as providing appropriate resources and referrals to other state and federal agencies. Interns typically assist the Executive Director/Consumer Information Specialist in researching current consumer issues, policies and other government responses associated with the current economic climate. Interns are regularly asked to conduct legal research throughout the investigation of cases. Finally, interns should become familiar with the Massachusetts’ Consumer Protection Act (M.G.L. Chapter 93a), which will greatly assist them within the mediation process; however, no prior knowledge is required, but is desirable.
Location/Transportation: The Consumers’ Council is located in Central Square adjacent to Cambridge City Hall. Our office is located in the John Lombardi Municipal Building on the first floor. If you are taking the T, we are located about 5 minutes from the Central Square stop on the Redline.
Work Environment: Office environment with fluorescent light, air conditioning, computers and other standard office equipment.
Please submit resume and letter of interest to:
Laura M. Nichols, Cambridge Consumers’ Council, 831 Massachusetts Avenue, Cambridge, MA 02139 or via email to firstname.lastname@example.org.
Resumes are reviewed on a rolling basis. If you are applying through an internship program at a college or university, please submit a copy of program requirements with your application.