Initial training usually consists of a five-week pre-service course (the State-run Dispatch Academy) followed by 5-6 months of structured on-the-job training as a workgroup trainee. Certifications achieved during training include APCO Basic, State E911, MPD EMD, State CJIS, Cambridge Call Taking, and either Cambridge Basic Fire Dispatch or Cambridge Basic CJIS for Police Dispatch. Initial training runs co-terminously with a 12-month probationary period.


Contact Information

125 Sixth Street
Cambridge MA 02142


Hours of Service

Emergencies: 24/7
Administrative Office: M-F 8:30-5

Cambridge Alert Network

Cambridge Alert Network