Initial training usually consists of a five-week pre-service course (the State-run Dispatch Academy) followed by 5-6 months of structured on-the-job training as a workgroup trainee. Certifications achieved during training include APCO Basic Telecommunication, State E911, Medical Priority Dispatch, Emergency Medical Dispatch, State CJIS, Cambridge Call Taking, and either Cambridge Basic Fire Dispatch or Cambridge Basic Criminal Justice Information System for Police Dispatch. Initial training runs co-terminously with a 12-month probationary period.


Contact Information

125 Sixth Street
Cambridge MA 02142


Hours of Service

Emergencies: 24/7 - 911
Administrative Office: M-F 8:30-5
Business Phone: 617-349-6911

Cambridge Alert Network

Cambridge Alert Network