About Us

The Emergency Communications Department operates the City’s Combined Emergency Communications and 911 Center (ECC) located at the Robert W. Healy Public Safety Facility, 125 Sixth St., Cambridge. The Center receives over 50,000 911 and other emergency calls and alarms annually and manages the coordinated dispatch of police, fire, emergency medical service (EMS) and other resources. ECC staff also handle over 165,000 non-emergency calls annually regarding quality-of-life issues related to noise, traffic, lost property and after-hours City information. The department also coordinates many public safety IT functions and assists with oversight of the City’s radio systems.

Contact Information

125 Sixth Street
Cambridge MA 02142


Hours of Service

Emergencies: 24/7
Administrative Office: M-F 8:30-5

Cambridge Alert Network

Cambridge Alert Network