If you need to call 9-1-1 and you are unable to speak for reasons such as physical disability, domestic violence, home invasion, no access to a TTY or a language barrier, follow these simple instructions using a touch-tone telephone:
First: DIAL 9-1-1, then
IF YOU NEED POLICE PRESS (1)
IF YOU NEED FIRE PRESS (2)
IF YOU NEED AMBULANCE PRESS (3)
IF A DISPATCHER ASKS A QUESTION PRESS (4) FOR YES, OR (5) FOR NO
The 9-1-1 operator will then send the appropriate responding agencies.
Remember: the Silent Call Procedure can only be used with land lines.
Abandoned Call Procedures:
When a person dials 911 and hangs up either before the line is answered or before the 911 operator is able to determine the nature of the call, information is displayed on an Automatic Location Identifier screen. The information displayed is the name, address, phone number, and any disability indicators of the telephone subscriber. This information is displayed on all calls to 911, even if the person has caller-id blocking.
The 911 Operator will attempt to call back the phone number and determine the nature of the problem. If the operator is unable to make contact with a person on the phone or feels that there is a problem then a police unit will be dispatched to investigate the hang-up call.
125 Sixth Street
Hours of Service
Emergencies: 24/7 - 911
Administrative Office: M-F 8:30-5
Business Phone: 617-349-6911
Cambridge Alert Network