Troubleshooting Tips for Large Item Permits

Common problems reported when applying for a permit:
1.  The form does not appear on the page

     Try or check the following:

     a)  Make sure you have allowed pop-ups on the webpage.  For the application to work, you must allow pop-ups from the webpage.  
     b)  Check the URL (web address) on the webpage to make sure the URL starts with (http) as opposed to (https).   If the url starts with (https), remove the s and reload the page. This is a problem that has been found primarily with Chrome and Firefox users.  The payment page does use (https)

remove S from HTTPS

2.  You did not receive a permit by email.  Some users report that they have not received an email with the permit attached.   

     a)  Please check your junk mail or spam folder for a message from Cambridge Request System   If you still cannot find the email, please call the DPW at (617) 349-4800 to confirm that your item is scheduled for pickup.  Note that if you confirm with the office that your item is on the pickup schedule you will not need a copy of the permit. 

3.  The drop down boxes and/or the submit button on the form do not work. 

    a) Try reloading the page. The JavaScript necessary for the webpage may not have loaded properly.


If you are still having problems, please email Please include information on what browser and browser version you are using and as much information you can to help us diagnose the problem.  You can also call (617) 349-4800 and purchase the permit by submitting an application by phone.





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Dept of Public Works

147 Hampshire St
Cambridge MA 02139


Hours of Service

Monday: 8:30am-8pm
Tuesday-Thursday: 8:30am-5pm
Friday: 8:30am-12pm

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Saturday: 9:00am-4:00pm