Report Issue / Request Service

Public Works take pride in providing excellent public service.  Please use the links below to request a service or report information.  If you do not see what you're looking for, please call 617-349-4800. 
  • Commonwealth Connect

    Commonwealth Connect allows the public to report various issues around the City directly to the responsible department for review and resolution.

  • Graffiti

    Report graffiti on private property by calling Public Works at 617.349.4800 or email us.

  • Pot holes

    Report a pot hole by calling the pothole hotline at 617.349.4854. The hotline is checked daily. If this is an urgent matter, please call 617.349.4800.

  • Park issues

    Call the Public Works, Parks Division to report any type of park issue at 617.349.4885 or email us. If this is an urgent matter, please call 617.349.4800.

  • Rodent sighting

    Report a rodent sighting by calling 617.349.4899, email us, or use the online reporting form.

  • Streetlight Repair

    Report street lights that are out, damage to poles, etc.

  • Plowing and Salting

    To request plowing or salting call the Public Works, Operations Center at 617.349.4800. Public Works will clear the streets as soon as possible.

  • Snow and Ice

    Report the address of unshoveled or icy sidewalks using our online reporting form or by calling the snow hotline at 617.349.4903. If this is an urgent matter, please call 617.349.4800.

  • Stormwater

    Residents are encouraged to report illegal dumping into catch basins by calling Public Works at 617.349.4800 or email us.

  • Website

    Report an issue with the City of Cambridge, Public Works' website.

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Service Requests

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FAQ's

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Frequently Asked Questions

Dept of Public Works

147 Hampshire St
Cambridge MA 02139

Phone:617.349.4800
TDD:617.499.9924

Hours of Service

Monday: 8:30am-8:00pm
Tuesday-Thursday: 8:30am-5:00pm
Friday: 8:30am-12 noon
24 Hour emergency 617.349.4860

RECYCLING CENTER HOURS

Tuesday & Thursday: 4:00pm-7:30pm
Saturday: 9:00am-4:00pm

Owen O'Riordan
Commissioner