To report a street or sidewalk defect
Please call our street and sidewalk defect line at 617.349.4854 or e-mail email@example.com at any time to report the address and nature of a defect. To report potholes use our IReport pothole form. To report sidewalk defects use the IReport sidewalk form.
Service requests are generally checked each business day and initial inspections scheduled within two business days of receipt (weather and other circumstances permitting).
If you feel the situation is an urgent safety concern and in need of immediate attention, please do not e-mail or leave a voicemail through the contacts listed above; instead, please call our 24 hour emergency line at 617.349.4860 to speak to a staff member.
Superintendent of Streets, Sidewalks & Sewer Maintenance
Senior Sewer Engineer
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