Street & Sidewalk Maintenance FAQ's

How can I request a street or sidewalk repair?

Please use Commonwealth Connect at any time to report the address and nature of a defect.  

Service requests are generally checked each business day and initial inspections scheduled within two business days of receipt (weather and other circumstances permitting).

If you feel the situation is an urgent safety concern and in need of immediate attention, please do not e-mail or leave a voicemail through the contacts listed above; instead, please call our 24 hour emergency line at 617.349.4860 to speak to a staff member.

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Service Requests

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Dept of Public Works

147 Hampshire St
Cambridge MA 02139

Phone:617.349.4800
TDD:617.499.9924

Hours of Service

Monday: 8:30am-8pm
Tuesday-Thursday: 8:30am-5pm
Friday: 8:30am-12pm