Informational Alert | Coronavirus Updates

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City of Cambridge COVID-19 Updates

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Contact Us

Our buildings may be closed, but we're still here to help. Here are three ways to reach us.

Ask Us Form

Email: library@cambridgema.gov

Phone: Leave a message at 617-349-4032

We are responding as best as we can, and we appreciate your understanding around any delays.

Online Resources

Library locations may be closed, but their online collections are very much open! The Cambridge Public Library has created a one-stop guide for online services available from the comfort of your home. https://cambridgepl.libguides.com/virtual

Frequently Asked Questions

 

How long are you closed?

The Library is closed until further notice. City leadership will determine when the Library, as a City department, can safely reopen.

How do I get my loan period extended?

No action is required on your part. Due dates for borrowed items will be extended to June 30 and may be extended further as the situation develops. No fines will be charged as a result of the closure.

What about borrowed materials from other local libraries?

As long as you borrowed the item at a Cambridge Public Library location, it should be included in the loan period extension.We are working right now with our partners at Minuteman Library Network on completing the loan period extension for all items.

Will I be charged any fines during the closure?

No fines will be charged as a result of the closure. The loan period extension should prevent any fines from being assessed. After we reopen, we are happy to work with any patrons who have individual concerns.

What will happen to my holds?

Any items that are currently on our hold shelves will remain there while we are closed. We will hold them for one week after we reopen. Pending hold requests will not be processed during the closure due to limited staffing.

Why can’t I return materials to your book drops?

During our closure, we are unable to process returns due to limited staffing. You are helping us by holding onto your items until we reopen. Thank you for your understanding.

I don’t have a library card. How can I get one while you are closed?

Register online for a temporary Minuteman Library Network card. The temporary card will give you immediate access to select resources, including ebooks, audiobooks, and video via OverDrive (Libby). After we reopen, please visit any Library location with a picture ID and proof of address to get a full-service card.
Massachusetts residents may also register for a Boston Public Library eCard, which will allow them to use all BPL online resources including OverDrive and Hoopla

My library card is expired. Can I renew it while you are closed?

Library cards that recently expired have been reactivated until May 31, and library cards nearing expiration have been extended until May 31. If you are still having trouble using your library card, please contact us.

What is my PIN? What is my password? How can I reset it while you are closed?

Your password and PIN are the same thing. You can reset it online at https://library.minlib.net/pinreset

What library resources are available from home?

We offer e-books, audiobooks, music, movies, magazines, and online learning resources via our eLibrary to Cambridge residents with a Cambridge Public Library card.

Massachusetts residents may also register for a Boston Public Library eCard, which will allow them to use all BPL online resources, including OverDrive and Hoopla.

Will you be offering your regular programs and services when you reopen?

All in-person Library events have been canceled through May 31and no specific date has been set for reopening. When we do reopen, we will make decisions about programs and services based on the situation at that time and guidance from public health, the City and the state.