What We Do

The Administration Division is responsible for policy development, labor relations, human resources, training and career development, budgeting, fiscal administration, payroll, community relations and information systems.  Division staff provide administrative and IT support to all of Public Works' personnel in order to improve their responsiveness to community needs.

Providing excellent public information and customer relations is a key focus of the Division’s work, whether it is with residents, businesses, vendors, job applicants or Public Works' staff.  The Division manages the telephone switchboard, website, service requests, work order systems, e-mail distribution lists, publications and other notices.

Public Works also provides significant operational support to other City Departments, including Public Building cleaning, maintenance, and construction and Vehicle Maintenance.  This support enables these other Departments to more effectively serve the public.

The Administration Division is guided by Public Works' mission to provide dependable, high quality service - maintaining, improving and expanding a safe, healthy, attractive and inviting physical environment.

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Dept of Public Works

147 Hampshire St
Cambridge MA 02139


Hours of Service

Monday: 8:30am-8pm
Tuesday-Thursday: 8:30am-5pm
Friday: 8:30am-12pm
24 hour emergency
telephone 617.349.4862