Customer Service

Providing excellent public information and customer relations is a key focus of the Administration Division’s work, whether it is with residents, businesses, vendorsjob applicants, or the Public Works' staff.  The Division manages the Public Works' telephone switchboard, website, service requests, work order systems, e-mail distribution lists, publications, and other notices. 

Public Works' Community Relations Manager distributes information and provides assistance related to public construction to local residents and businesses.

For assistance related to any of Public Works' program areas, please visit our Request A Service or Report An Issue features.  Or, visit the Administration Division Contact page to reach one of our staff members directly.

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Service Requests

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Dept of Public Works

147 Hampshire St
Cambridge MA 02139


Hours of Service

Monday: 8:30am-8pm
Tuesday-Thursday: 8:30am-5pm
Friday: 8:30am-12pm
24 hour emergency
telephone 617.349.4862