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City of Cambridge

Alert!

11/15/2017 3:25 p.m. Expect traffic delays on Sunday, Nov. 19, starting at 7:30 a.m. in Kendall Square, Central Square, Riverside & Cambridgeport during the 2017 Cambridge Half Marathon (Course Time Limit: 3 hours). The event will also impact MBTA bus service along the route. The 13.1 mile race starts at CambridgeSide, heads west through MIT & Harvard to No Beacon St. bridge in Watertown, then back along the Charles River to finish line in Canal Park. More details »

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Consumer Rights

  •  Consumer have rights under the Consumer Protection Law (93A).  If a consumer believes a business has violated their rights and engaged in some sort of unfair or deceptive practice and after attempting to resolve the complaint with the merchant informally, he/she may decide to take legal action. For more information view the 93A Consumer Protection Act
  • If you are unable to resolve a consumer complaint informally, you can file an action in Small Claims Court. This is an informal and inexpensive way to settle disputes when the complaint is $7000.00 or less. For more information view: Small Claims Court
  • In order to file a lawsuit under the Consumer Protection Act (93A), the first step is to send a “30 day demand letter”. For more information view the 30 Day Demand Letter

  • Before hiring a Home Improvement Contractor you can find information on hiring a contractor, regulations, licensing information and more. For details view Home Improvement Contractor Information

   Know your rights when you purchase or lease a vehicle. The three Lemon Laws will provide information on what remedies are available.  

When Hiring a moving service you have rights and responsibilities. The Federal Motor Carrier Safety Administration’s (FMCSA) regulations protect consumers of interstate moves and define the rights and responsibilities of consumers (shippers) and household goods carriers (movers).  Read the information booklet.

When you get  Robocalls there are some actions you can take. View this document the FCC has published Unwanted-Calls-Fact-Sheet.

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