Emergency Communications

The City of Cambridge, Emergency Communications Department is currently hiring for Emergency Telecommunications Dispatchers.  Please visit www.cambridgema.gov/jobs for the full job description.

Information Session Flyer

Established in 1995, the Emergency Communications Department combines two former units - the police 911 and dispatch center and the fire alarm office - into one modern, high-tech facility.

Emergency Telecommunications Dispatchers staff the Cambridge Emergency Communications Center where they answer 911 and other emergency phones, monitor fire box alarms, and maintain round-the-clock radio communications with all police, fire and contract ambulance units. They dispatch to all emergencies and calls for service, help field personnel coordinate and manage any possible public safety event or incident, operate a variety of computer equipment with access to law enforcement and other information, answer questions from citizens, and provide a wide variety of other services for citizens and responders alike


Safety and Security for Cambridge Residents

RapidSOS Haven is a new mobile safety and security app that puts the power of a home security system right in your pocket. With the RapidSOS Haven app, you can transmit data directly to 9-1-1, including your type of emergency, GPS location, and relevant medical and demographic data. You can even text 9-1-1 if you can’t speak. Haven also keeps you connected to your loved ones by informing them if you have an emergency and also makes it possible to see where your loved ones are in real-time through the Family Connect built-in feature.   

Haven Mobile App

Learn more about Haven and how you can get a 10-year free subscription to the app just for being a Cambridge resident.

Contact Information

125 Sixth Street
Cambridge MA 02142


Hours of Service

Emergencies: 24/7 - 911
Administrative Office: M-F 8:30-5
Business Phone: 617-349-6911

Cambridge Alert Network

Cambridge Alert Network