The Inspectional Services Department enforces the State Sanitary Code (105 CMR 410). The most common types of complaints are: no heat, insufficient hot water, plumbing problems, cross metering, egress obstruction, rodent infestation, hoarding, rubbish, landlord maintenance responsibilities.
Inspectional Services investigates all complaints received.
How to Start
- Contact ISD by phone, email or in person.
- Inspectors respond to all complaints received from an occupant.
- After performing an inspection where a violation(s) exists the inspector will cite the property owner and give him a time period, according to code, to correct the violation(s).
- The inspector will perform a re-inspection to confirm that the violation(s) has been corrected. If the violation(s) still exists at the time of re-inspection and determines that the property owner is not going to correct the violation, the inspector will enter the citation into court.
- If it is determined that the property owner is in the process of correcting the violation, the inspector will schedule another re-inspection.