Help Improve the City's Website

Public Input sought on Improving User Experience

The City of Cambridge is overhauling its website! CambridgeMA.Gov is an important public resource that provides information on city services, programming, and upcoming events and meetings. The public can conduct a large number of city transactions through the website, from paying a bill to requesting a bike rack repair.

The Cambridge community is invited to join City staff at two drop-in sessions on Wednesday, December 10, 2014 from 4:00pm – 5:00pm and 5:30pm- 6:30pm in the basement conference room of the Lombardi building, 831 Massachusetts Avenue. Attendees are encouraged to provide input and share ideas on how the city can enhance the public’s experience on the website, suggest new features that should be incorporated, or offer examples of how to make CambridgeMA.Gov a great user-centered experience. The public can also submit suggestions and feedback via email to webfeedback@cambridgema.gov or via an online survey that will available at www.CambridgeMA.Gov in mid-December.

“Cambridge’s goal for the next iteration of its website is to have an accessible, usable, and social design that focuses on creating meaningful civic engagement,” said Lee Gianetti, Director of Communications and Community Relations. “While city government is a complex organization, our website should be easy to use and contain engaging content that is relevant and helpful to the public.”

“Public input is an important part of this redesign process,” said Justin Handfield, Cambridge’s Web Manager. “My priority is to ensure that we create an exceptional user experience that makes finding resources, conducting city business, and keeping the community informed of important civic and neighborhood information as easily and intuitively as possible.”

For additional information please contact Lee Gianetti, Director of Communication and Community Relations.