Consumers' Council

The Cambridge Consumers' Council ("CCC"), a City of Cambridge agency, works in cooperation with the Massachusetts Attorney General's Office in investigating and monitoring consumer problems and complaints.

The Consumers' Council offers a free, voluntary mediation program aimed at resolving disputes so that neither party needs to pursue formal legal action. Although we cannot compel a business to take part in mediation, many businesses choose to do so. As a result, our office is able to help many individuals resolve consumer disputes they encounter in the marketplace.

The Consumers' Council also operates an information hotline staffed during normal business hours with trained information specialists who can answer questions concerning consumer rights. We can also provide referrals to appropriate organizations or to other government agencies that can better assist you with your problem.

To reach the Consumers' Council Consumer Information and Public Assistance Hotline, call (617) 349-6150. The hotline is staffed Monday from 8:30 am to 8:00 pm, Tuesday through Thursday from 8:30 am to 5:00 pm, and Friday from 8:30 am to 12:00 pm.

Council staff is also watchful of any trends in the marketplace that may call for direct legal intervention by the Attorney General. Using the experience and information gained from the hundreds of individual complaints filed each year by area residents, the Council serves as an informed voice offering suggestions for new or amended legislation that would provide consumer protection for the citizenry.

Updates from the CCC

Shred Day 2017 Coming Soon!

The event will provide free public shredding and allow residents to safely dispose of unwanted records and documents. Documents will be destroyed on the spot in a highly advanced technical mobile shredding truck.

Sign-Up for Our Public Shredding Event Notification List!

Looking to stay informed about our next free public document shredding event? Send a request to consumer@cambridgema.gov to be added to our e-notification list! The email provided will only be contacted with information concerning our next scheduled event.