Snow Operations Manual

The purpose of this manual is to provide a comprehensive guide for managers and supervisors to efficiently and effectively implement the different processes involved in snow operations. The Department of Public Works has primary responsibility for salting and plowing operations, but relies on collaboration with numerous City departments--- Traffic, Parking and Transportation, the Water Department, Human Services, Police, and others— to keep the City streets and sidewalks safe for all users.

Snow operations can involve a number of phases. During a snow event Public Works is responsible for salting, plowing, and clearing priority pedestrian areas and sidewalks. After a snow event (particularly when snow fall exceeds 6 inches), Public Works extends its operation past the end of the storm to include bus stop clearance, removal of snow from crosswalks and ramps on designated routes, and enforcement of the city ordinance related to snow and ice clearance from sidewalks.

Public Works supplements its workforce through the use of contractors based on the intensity, magnitude, and speed of the storm. With up to the minute weather reporting services, professional managers and experienced, dedicated workers, Public Works integrates technology and the science with the skill and experience of our snow operations managers.

Public Works has to be prepared for any and all types of weather emergencies and this is accomplished through organization and training. We welcome feedback from all members of the community on how we can continue to improve our operations.

View snow manual (although dated 2012-2013, the manual has had no significant changes and is current for 2013-2014)

Note: all employee telephone numbers have been removed.

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Dept of Public Works

147 Hampshire St
Cambridge MA 02139


Hours of Service

Monday: 8:30am-8pm
Tuesday-Thursday: 8:30am-5pm
Friday: 8:30am-12pm