Employee Assistance Program

The City of Cambridge Human Resources (HR) Benefits Team has partnered with AllOne Health to provide you and your family with a refreshed Employee Assistance Program (EAP). This free, confidential resource is designed to support your mental, emotional, financial, and everyday needs. The EAP also offers comprehensive supervisor support and training.

Why This Matters

Life’s challenges—whether stress, financial questions, family care, or health navigation—are easier to manage with the right tools. AllOne Health offers:

• Mental Health Support: Stress management, counseling (in-person, video, or phone), and relationship help.
• Financial/Legal Guidance in the Right Direction: Budgeting, debt management, tax questions, wills, and legal referrals.
• Work-Life Resources -- Because Family Need You Too: Childcare, eldercare, housing, pet care, and personal task assistance.
• Health Advocacy: Insurance navigation, medical referrals, and care planning.
• 24/7 Member Portal: Access articles, assessments, and chat support anytime.

How to Access EAP Benefits (3 Simple Steps)

• Reach Out for Help: Call: (888) 993-7650 (available 24/7) or visit: AllOne to explore services (Follow these instructions to login).
• Access the Online Portal: Log in to the AllOne Health member portal for on-demand tools, self-help resources, and chat support.
• Choose Your Support: Request counseling, financial coaching, legal referrals, or other services. AllOne Health will connect you to vetted professionals.
• Company Code: cambridge

Important Notes

• EAP is Confidential: Your privacy is protected and will not be shared with your employer.
• We Got You and Your Family Too: Spouses, dependents, and household members are eligible.
• No Cost for Using EAP Benefits: Fully covered by the City of Cambridge’s benefits.
• Print and Promote AllOne Health: Enhance the well-being of your team by actively promoting our Employee Assistance Program in your department or office. Print and share the AllOne Health flyer to encourage your colleagues to take advantage of this valuable resource.
• Support When You Need It (Supervisor support): Having tough conversations is complex, but with the right tools, resources, and teachers, the most complex conversations can become second nature. Our Employee Assistance Program benefits cover a wide range of topics such as, Management Consultation, Job Coaching and Constructive Confrontation, Suggested (Informal) Referrals, Supervisor (Formal) Referrals, Substance Abuse / Impairment, On-Demand Manager Resources, Job Performance and Behavior, and Workplace Trauma Response.

Have Questions?

Visit the portal, call AllOne Health directly at 1-888-993-7650, or reach out to Human Resources Benefits for assistance at benefits@cambridgema.gov or 617-349-1770.

Let’s prioritize your well-being—because you, your dependents, and family deserves support, both at work and beyond.