Baker-Polito Administration Launches Vaccine Public Awareness Campaign, New Call Center for Residents 75 and Older
The COVID-19 Vaccine Scheduling Resource Line is a dedicated telephone line available to residents 75 and older. The call center will be staffed with over 500 representatives who can provide live phone support to assist residents with booking an appointment. The line will be open Monday through Friday from 8:30 AM – 5:00 PM. Live call center workers will be available in English and Spanish, and 100 additional languages will be available through translators. Call center workers will have the same access to appointments that users will see on the public website. The line can be accessed by dialing 2–1–1 and selecting the prompt for “Help Scheduling a Vaccine Appointment.”