Hackney Rules and Regulations:
Cambridge Taxi Companies
- Checker Cab: (617) 497-9000
- Star Taxi: (617) 876-8888
- UTS: (617) 661-2500
There are also a number of individually owned taxi cabs that are licensed by the City of Cambridge.
Additional Documents:
Notice Regarding Taxi Coupons
Cambridge Taxicab Rules and Regulations
Credit Card Policy, March 2015
Credit Card Frequently Asked Questions
Cambridge Taxicab Rates - Effective as of March 10, 2015
Accessible Cambridge Taxicab Program
The City of Cambridge’s Accessible Cambridge Taxicab Program (“ACT Program”) is managed by Cambridge Transportation Service, the company that runs Checker Cab of Cambridge.
The Cambridge taxicab fleet maintains eight accessible taxicabs owned and operated by various taxicab companies including Ambassador Brattle Cab, Checker Cab, Classic Cab and individual owners. These taxicabs—some vans, some minivans—serve the general public 24 hours a day, seven days a week; however, priority service is given to elderly and disabled passengers. Cambridge accessible taxicabs operate as any other Cambridge taxi: they may be flagged down on the street, boarded at a taxi stand, or contacted by telephone. For an accessible Cambridge taxicab, call:
Accessible Cambridge Taxi Program at 1-866-654-1003
Hackney Complaints
For Information, assistance, or to file a complaint – by fax, mail or email — contact:
License Commission, 831 Massachusetts Avenue, Cambridge, MA 02139
Telephone: 617.349.6146
TTY: 617.349.6112
Fax: 617.349.6148
Email: hackney@cambridgema.gov
You may also submit a complaint via Commonwealth Connect.
Medallion Owner's Information
Insurance Verification Form - We will also accept a Proof of Coverage Form from your insurance carrier.
Accessible Taxicab Inspection Checklist
Directive Regarding Processing and Administrative Fees for Elderly/Disability Discount Coupons
Frequently Asked Questions: Taxicabs and Service Animals in Cambridge
Policy Directive Regarding the Use of Window Tint in Cambridge Taxicabs
Dispatch Association Permit Information
Guidance Memorandum for Cambridge Dispatch Associations regarding Dispatch Rules and Regulations
Tips and FAQs
How do I obtain a license to drive a taxicab in Cambridge?
APPLY ONLINE
You will be required to attach a completed CORI Form and a copy of your valid Massachusetts Driver's License to the online application.
An applicant for a Cambridge taxicab driver’s license must be at least 18 years of age and a licensed Massachusetts driver for at least one year.
Once the Hackney Officer reviews your application and runs the background check, a hearing date will be set before the Board of License Commissioners. If granted, the Hackney officer will reach out to you to set a date to have your photo taken for your Hackney ID Card.
How do I file a taxicab driver/hackney complaint?
You can file a complaint against a driver of a Cambridge licensed taxicab with our office. Contact our Hackney Police Officer at 617 349-6146 for a complaint form or download the online form in the documents section of this website and mail/return to Cambridge Licence Commission. It should be noted here that all Cambridge Taxicabs are required to have the Taxicab License Number (Medallion) in the following locations: inside the cab on the right rear passenger's window, on the rate cards that are attached to either the partition or the dashboard; the license number is also found on the on the rear of the outside of the cab, on the Medallion plate, and on both rear quarter panels. That number, in addition to the date and the time the incident occurred, is extremely important in expediting an investigation.
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What are the Taxi fares?
How do I renew my license to drive a taxicab in Cambridge? What is the fee?
The licensed Hackney driver must report to the License Commission with current Hackney and Massachusetts Driver's License and file a request for both criminal and driving records. At this time, the licensee pays the $10.00 fee. This request takes approximately three to five weeks to process. If the criminal and driving record checks are deemed satisfactory, a one year ($32.00) license can be issued.