Apply for Fuel Assistance

Human Service Programs

Serving both the cities of Cambridge and Somerville, the Fuel Assistance Program assists low-income households with winter heating costs between November 1 and April 30. Renters and homeowners in both cities are eligible to apply if they meet federal income guidelines.

If you are in a no-heat situation or facing immediate utility shutoff, fuel assistance can be provided within 24 hours to eligible applicants.

Please note: Households that include non-citizens may be eligible for fuel assistance benefits if the non-citizens are “Qualified Aliens” or if at least one member of the household is a United States citizen (which may include a child born in the US). Green cards (INS Form I-551) are one of the documents that establish “Qualified Alien” status for a member of the household.

To check the status of your application or speak with Fuel Assistance staff, call 617-665-6234.

How to Start

  • Clients who previously participated in the Fuel Assistance program were mailed applications to re-apply.

  • New applicants will be prompted to create an account and will receive a verification code via email from DoNotReply@CommunitySoftwareGroup.com to activate your account and start your application. Be sure to check your junk mail folder in addition to your inbox.
  • Returning applicants will use the PIN number on the application they received in the mail to start their application
  • Fill out your application
  • Fill out and upload the supporting documentation forms required, available under “Useful Documents and Resources.” View Instructions for reapplying to Fuel Assistance. If you are unable to upload documents, see email, mail and drop-off options below. 

 

Requirements

  • Eligibility for the program is based on Federal Poverty guidelines and your recent 4 week gross income.
  • Applicants must fill out supporting documents, available under “Useful Documents and Resources”
  • Phone and in-person application assistance is available upon request. Call 617-665-6234 to make an appointment with Fuel Assistance staff.

Additional Information

After you have completed filling out your application and the supporting forms:

  1. Submit documents in ONE of the following ways:
    •  Upload them through the online portal (this is not required for submitting your application online)
    •  Email them as attachments to dhspfuel@cambridgema.gov
    •  Mail them to Fuel Assistance c/o Department of Human Service Programs, 51 Inman St. Cambridge, MA 02139
    •  Drop them in the Fuel Assistance Mail Box located on Inman Place by the 51 Inman building’s wheelchair access ramp
    Special arrangements can be made to assist homebound applicants in providing these documents.

  2. Submit your online application.
    You will receive a confirmation email and be prompted to schedule a phone call with Fuel Assistance staff to review your eligibility and finalize your application.
    •  English and Spanish-speaking intake workers are available to assist applicants. Additional multilingual services can be provided upon request.

Frequently Asked Questions

Questions about your Utility Bill?

The City of Cambridge partners with local nonprofit All In Energy to help residents understand their utility bills and energy-saving options. Contact the City’s Utility Bill Helpline with All In Energy at 617-430-6230 or cambridgehelp@allinenergy.org for assistance.

What other energy assistance programs are available?

Your Fuel Assistance Application can be a one-stop application for other local and state programs, services, and referrals. Fuel Assistance staff will connect you with other energy programs you are eligible, including the programs below.

Discount Programs

You may be eligible for discounts on your gas and electric bills. The discounts range from 10-36% on distribution charges. Some utilities require that the name on the bill is the same as the Head of Household on your fuel assistance application.

Weatherization Services

Through our Weatherization Assistance Program (WAP), licensed contractors evaluate your home safety and health and provide eligible homes with improved insulation, air sealing, and other preventative measures at no cost.

Heating System Repair and Replacement (HEARTWAP) Program

The State's Heating Repair and replacement (HEATWAP) Program provides homeowners and some tenants with repairs and replacement of heaters. Though the program is primarily run as an emergency-based program, the program will also clean and tune or replace poor or inoperable heaters.

In combination with the Fuel Assistance Program,  Appliance Management Program, and the Weatherization Assistance Program, you can have peace of mind when it comes to your home and wallet.

Moderate Income Verification Program

Available to residents who are not eligible for Fuel Assistance because they are over the income requirements. The program offers a no-cost Home Energy Assessment from Mass Save and energy-saving products like LED light bulbs, wireless thermostats and advanced power strips. It also provides expert recommendations on additional ways to save energy and access rebates for services like Insulation and Air Sealing.

Cambridge Energy Alliance

Cambridge has lots of energy programs to help homeowners and renters access comfort, savings and help combat climate change. To learn more about home or small business no-cost energy assessments, multi-family energy efficiency or clean heating and cooling programs, rooftop solar or community solar, and Cambridge’s Community Electricity Program, visit cambridgeenergyalliance.org or call All in Energy at 617-430-6230.

Page was last modified on 11/5/2021 10:41 AM
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