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Multilingual Helpline

Free Interpretation Services

The Multilingual Helpline is a public-facing phone number for interpretation services. Our community members can call 617-865-2273 to get their questions answered by City Staff with the help of an interpreter over the phone. Request cards or a display holder here!

Any community member can use the phone number for free interpretation to access information about resources and services that are provided by the City of Cambridge!

Calls Steps:

  • When you call, listen to the greeting to select a language. Or stay on the line to be connected by a vendor representative.
  • You can explain your question to the interpreter and they will stay on the line until your question is answered by a City Department or referred by a City Department to another community organization.
  • If an interpreter is not available, leave a message and the vendor will schedule a follow-up call when an interpreter is available.

How to Provide Direct and Immediate Feedback

The Language Justice Division will track all feedback provided informally and through a survey. Feedback will be relayed to the vendor for continuous improvement. The community member can provide feedback in a variety of ways:

Download the flyer here.

 

Page was posted on 2/8/2024 5:00 PM
Page was last modified on 2/8/2024 5:05 PM
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