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The City of Cambridge 911 Clinician is a unique public safety position, as they work directly inside the Emergency Communications Center (ECC) alongside Emergency Telecommunications Dispatchers (ETD). The 911 Clinician may be utilized by dispatchers during emergencies for purposes of crisis intervention/de-escalation or to support callers through vulnerable moments before first responders arrive on-scene when appropriate. A large part of the 911 Clinician’s role is also following up with and providing community members connections to mental health and corresponding services by making referrals, providing resources, facilitating screenings, offering support and advocacy, and short-term case management.

Explore this page to quickly access the programs and services that keep Cambridge thriving, and connect with the Mayor’s Office to get answers, assistance, or direction.

Massachusetts offers a 24/7 toll-free, multi-lingual domestic violence hotline that coordinates access to emergency shelters statewide. Each call is answered by a trained advocate who provides non-judgmental support, assistance with safety planning, and information on options and resources.

Thursday, May 11, 2023 marks the expiration of the COVID-19 public health emergency (PHE) that was first declared at both the state and federal levels in 2020. This signals a number of changes, including changes to COVID-19 data reporting.

Emergency Communications initially received reports of gun shots in the area of Central Square around 1:31 a.m. Three shell casings were located by the Cambridge Police near 731 Massachusetts Avenue following a preliminary investigation. There is one known victim at this time.

The City of Cambridge announced that over $1 Million in grants will be awarded through the Community Benefits Stabilization Fund. 106 nonprofit organizations (501c3) will receive $10,000 grants to provide services to vulnerable Cambridge residents during the COVID-19 emergency and recovery.

The Community Safety Department provides residents with an alternative police response that prioritizes issues of mental and behavioral health in some of the city’s most vulnerable communities. CARE Team Members have extensive experience in social work, mental health counseling, developmental psychology, emergency medical services, and other areas.

Join in for an afternoon of hands-on service projects that benefit Cambridge and Somerville residents in need. Make fleece scarves and blankets for homeless children and adults. Make Valentines for elders and veterans. Sort food, winter clothing, children’s books. Assemble toiletry kits and emergency room activity bags.

The Housed In Cambridge online guide was developed to help residents navigate Cambridge housing and service providers, and the resources they offer. The information is organized around six key themes: affordable housing, emergency housing, housing rights, legal and mediation services, safe & healthy homes, and financial assistance.

Response to Cambridge City Council Awaiting Report Item Number 20-41, regarding a report on the feasibility of an alternative Public Safety Crisis Response System, received from Police Commissioner Branville G. Bard, Assistant City Manager for Human Services Ellen Semonoff, Chief Public Health Officer Claude Jacob and Director of Emergency Communications Christina Giacobbe.