Commonwealth Connect

Our Commonwealth Connect system helps residents reach the City online or via their smartphone to request services or get help fixing issues. Choose a category below by clicking the button for the request you'd like to submit, then follow the directions to enter the location of the issue, add an image (if you have one), type in the description, follow the prompts, and submit! As this system is not monitored 24/7, issues related to public safety or those requiring immediate attention (wires or tree limbs down, etc.) should be reported directly to the Cambridge Police Non-Emergency Line at 617-349-3300. Questions on how to submit a request or issues with the Commonwealth Connect app or submitting issues online? Call 617-349-9188.

Most Requested

Pothole

Requests are generally checked within 2 business days (weather and other circumstances permitting).

Submit

Missed Recycling Pickup

Please leave the missed items/bins at the curb and they will be collected by 4pm on the next collection day.

Submit

Missed Compost Pickup

Please leave the missed items/bins at the curb and they will be collected by 4pm on the next collection day.

Submit

Submit a request

Tips and FAQs

What can I expect from using this system?

Commonwealth Connect, powered by SeeClickFix, is an easy way for residents to report concerns directly to the City and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to City staff so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as City staff work to resolve it. This system is best suited to respond to service requests like potholes, street lights, rodent issues, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the Emergency Communications Center at 617-349-3300 as this system is not monitored 24/7.

What types of things should I report using this system?

This system is best suited to respond to service requests like potholes, street lights, rodent issues, etc. that can be assigned to staff and addressed in a timely manner. Start a report with the address of the issue and you will then see a drop-down menu with all of the possible categories of issues you can report using this system.  Issues threatening public safety or requiring immediate attention should always be reported directly to the Cambridge Police Non-Emergency Line at 617-349-3300.

What should I NOT use this system for?

Issues threatening public safety or things needing immediate attention (like downed wires, tree limbs, or needles), should be reported directly to the Cambridge Police Non-Emergency Line at 617-349-3300. Things that require long-term planning, a larger discussion, a community process, or involve multiple departments or non-City entities should be directed to the appropriate department by phone call or email as these issues are not easily "fixable" in the same way a pothole, streetlight, etc. are.

What if I submitted a request but haven't received a response?

The City receives hundreds of requests per day, and departments do their best to response in a timely manner.  If you submitted a request and it hasn't been resolved or there has been no communication to you about what to expect in several days, please call 617-349-9188 and a staff member will look up your request and connect with City staff to get an update for you.

Page was last modified on 10/25/2019 8:56 AM
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