Homeless and Eviction-Prevention Services

Human Service Programs

The Multi-Service Center (MSC), a division of the Department of Human Service Programs, addresses the needs of homeless individuals and families living in our community and people who are facing eviction in Cambridge. We provide direct services to Cambridge residents and coordinate efforts for people who are living on the street, in emergency shelters, or are at risk of losing their housing. 

We work to prevent evictions and resolve landlord-tenant problems through case management, and advocacy. Additionally, we provide assistance applying for public benefits, financial counseling, legal services and accessing mental health and substance abuse services.

We also work closely with departments across the City, including the Office of the Housing Liaison, the Community Development Department Housing Division, and the Human Rights Commission to connect Cambridge residents with a variety of housing resources.

The Multi-Service Center is located at 362 Green Street, 1st Floor.

Multi-Service Center Walk-In Hours

Monday: 9:00 a.m. - 7:30 p.m.

Tuesday - Thursday: 9:00 a.m. - 4:30 p.m.

Friday: 9:00 a.m. - 11:30 a.m.

For more information about how clients can access Multi-Service Center services, please call 617-349-6340.

Multi-Service Center Services and Programs

Multi-Service Center Case Managers

MSC Case Managers

Case Managers work with people experiencing homelessness, those at risk of becoming homeless, and Cambridge individuals or families in need of short-term financial assistance or guidance around housing concerns.  We make referrals to a variety of services including shelters, food pantries, job training programs, financial assistance programs, public benefits, and legal services. 

For direct access to case management, please attend walk-in hours.  For connection to housing-related financial assistance and case management (including funding for eviction prevention and move-in costs), contact Betty Paige at 617-349-6347 or bpaige@cambridgema.gov

ESG Support for Tenants at Risk (STAR Program)

The ESG STAR Program serves low-income Cambridge tenants facing eviction who have been issued a Summary Process Summons and Complaint. Households and individuals can access stabilization services and referrals, including clinical case management, legal services, and financial assistance.  STAR’s targeted services ensure households at the highest risk for eviction maintain stable housing and avoid homelessness.  This program works in collaboration with MSC staff, HomeStart, Eliot Community Human Services, and Cambridge and Somerville Legal Services.

To determine whether you are eligible for the STAR Program, contact Beth Anderson at 617-349-6332 or banderson@cambridgema.gov

Housing Search Assistance

Housing Case Manager

MSC's Housing Search Case Manager provides housing search assistance for Cambridge residents who are facing complex housing situations, such as building sales, non-renewal of leases, and those who are living doubled up in Cambridge. The Housing Search Case Manager hosts workshops that include applying for subsidized housing, housing search tips, overcoming common housing barriers, and much more. 

Contact: Ryan McCluskey at 617-349-6338 or rmccluskey@cambridgema.gov.

Housing Search Workshop
Wednesdays, 10:00 - 11:30 a.m.
Multi-Service Center 
362 Green St., 1st Floor

All are welcome to attend this group conversation on navigating the housing search process. Topics include: tenant rights, leasing a unit with a section 8 voucher, conflict resolution and financial literacy. Specific workshop topics vary based on attendees’ interests and may include guest speakers.  

ESG Rapid Re-Housing (RRH) Housing Advocate

The ESG RRH Housing Advocate serves HUD homeless individuals staying in Cambridge shelters or on the streets. This advocate provides housing search assistance to individuals who have a viable income to sustain housing on their own or have been issued a voucher from a Leased Housing Agency. 

To determine eligibility and receive a copy of the ESG RRH Housing referral form, please email Amina Banton at banton@homestart.org or Beth Anderson at banderson@cambridgema.gov

 

 

Cambridge Coordinated Access Network (C-CAN)

MSC’s C-CAN specialist holds regular walk-in hours for people currently experiencing homelessness in and around Cambridge.

After receiving a C-CAN assessment, individuals will be added to the referral pool of any participating housing program that matches their type of need and reported eligibility. Clients may also be connected to HomeStart Housing Navigation or other direct services depending on eligibility, type of need, and system capacity.  

Clients seeking a C-CAN assessment should attend C-CAN walk-in hours on Mondays between 1:00 – 4:00 p.m.  If you are unable to attend those hours, call 617-349-7715 and leave a message. 

 

The Carey Program

Located at the Cambridge YMCA (820 Massachusetts Ave.), the Carey Program is a permanent supportive housing program in partnership with Caritas Communities. The program includes case management and housing for 22 homeless men. C-CAN provides the screening process for eligibility and enrollment in the Carey Program.  

Contact: Cynthia Voto-Vivian at 617-349-6349 or cvivian@cambridgema.gov.

 

Cambridge Haitian Services

Cambridge Haitian Services addresses the social service needs of the Haitian population living in Cambridge, with an emphasis on Haitians serving Haitians. This program offers case management, information and referral, and Haitian Creole interpretation, as well as limited immigration and citizenship assistance.  

Contact: Jean Jeune at 617-349-6351 or jjeune@cambridgema.gov.

 

Community Programs at the Multi-Service Center

Cambridge and Somerville Legal Services (CASLS)

CASLS provides free legal consultations to low-income Cambridge families and individual at the MSC by appointment. These appointments can be used to discuss legal issues around affordable housing, emergency assistance, and federal and state public benefit programs.  Clients must be referred for an appointment by an MSC Case Manager.  To be screened for a referral, attend a walk-in consultation with an MSC Case Manager during MSC walk-in hours or call the front desk at 617-349-6340.  

DeNovo

De Novo offers legal assistance to low-income tenants. Services include advice and representation in eviction proceedings, illegal lockouts, access to public housing, subsidized housing terminations or denials, and enforcement of tenants’ rights.

Eliot Community Human Services (CHS)

The Eliot CHS mental health shelter specialists are clinical social workers who work closely with the Massachusetts Department of Mental Health (DMH).  Individuals experiencing HUD homelessness seeking connections to mental health services can ask the MSC front desk to be connected to an Eliot worker. 

Just-A-Start (JAS) Financial Opportunity Program

The JAS Financial Opportunity Program empowers low to moderate income clients to maximize their financial resources and build wealth to increase their economic stability and mobility.  Financial Opportunity Program Coordinator, Ian Davis, provides one-on-one financial coaching sessions with MSC clients from Cambridge.  

For a referral to this program please attend a walk-in consultation with a MSC Case Manager during MSC walk-in hours or contact Ian Davis directly : 617-918-7525 or IanDavis@justastart.org

Other Community Partners

HomeStart

Metro Housing

 

Page was last modified on 10/5/2021 2:21 PM
Contact Us

How can we help?

Please provide as much detail below as possible so City staff can respond to your inquiry:

As a governmental entity, the Massachusetts Public Records Law applies to records made or received by the City. Any information received through use of this site is subject to the same provisions as information provided on paper.

Read our complete privacy statement


Service Requests

Enter a service request via Commonwealth Connect for things like missed trash pickups, potholes, etc.