You can pay a parking ticket online, with the PayTix app, by phone, by mail, or in person. We've provided details about how to pay your parking ticket below. We also have information available about how to dispute your parking ticket.

Pay Online

You must have:

  • either the parking ticket violation number or your MA license plate number
  • an American Express, Discover, MasterCard, or Visa credit or debit card

A 2.75% service fee with a minimum fee of $1.95 will be applied to each transaction.

Pay a parking ticket online

Pay by Phone

You must have:

  • either the parking ticket violation number or your MA license plate number
  • an American Express, Discover, MasterCard, or Visa credit or debit card

Call 617-491-7277 to pay by phone.

A 2.75% service fee with a minimum fee of $1.95 will be applied to each transaction.

Pay with the PayTix app

You must:

  • download the app on your Apple or Android device
  • select Cambridge, MA as your preferred city
  • enter the parking ticket violation number
  • pay with American Express, Discover, MasterCard, or Visa credit or debit card

A 2.75% service fee with a minimum fee of $1.95 will be applied to each transaction. If you have questions or run into any issues with the app, contact PayTix technical support at paytixsupport@conduent.com.

Download the PayTix app

Pay by Mail

  • Do not mail cash. 
  • Write a check or money order, made payable to the City of Cambridge.
  • Include your license plate number, with the state, and/or your ticket number on the check or money order.
  • If you still have the ticket, include it with your check or money order.
  • You can use the envelope that was provided with the ticket or use your own envelope and address it to:
    Traffic, Parking, + Transportation
    P.O. Box 399113
    Cambridge, MA 02139

Pay in Person

You must make an appointment before coming to our offices. If you need help scheduling an appointment, please call us at 617-349-4700 (voice) or 711 (relay).

You may pay by cash, check, money order, American Express, Discover, MasterCard, or Visa. Checks and money orders must be made payable to the City of Cambridge.

Our address is:
Traffic, Parking, + Transportation
344 Broadway
Cambridge, MA 02139

Disputes, Tows, and Boots

Dispute a Parking Ticket

Note: Parking ticket must be paid or disputed within 21 days to avoid late penalties. If you feel that a ticket was issued in error you may file a dispute.

The Dispute Process

  • You must submit your dispute online or in writing.
  • Our Hearing Officer will review the information you provide and mail a decision to you within 4 to 6 weeks.
  • If your ticket is dismissed the process is complete.
  • If your ticket is not dismissed, you may pay the ticket or request an in-person hearing at the Traffic, Parking, and Transportation Department's office. All hearings must be requested and scheduled in advanced.
  • During the hearing you will meet with the Hearing Officer. The Parking Control Officer who wrote the ticket will not be present. You will have the opportunity to:
    • explain the reason you feel the ticket was issued in error,
    • provide details of any extenuating circumstances, and
    • provide any documentation or evidence that supports your claim. 
  • If your ticket is dismissed the process is complete.
  • If your ticket is not dismissed, you may pay the ticket or appeal the ticket through the Middlesex County Superior Court, 200 Trade Center, Woburn, MA. There is a $275.00 filing fee. The parking ticket adjudication process was decriminalized by the Massachusetts State Legislature.

Submit Your Dispute

To use the online form, you must provide:

  • an email address
  • a phone number
  • the ticket number 
  • the license plate (vehicle registration) number
  • your name and address
  • the reason for the dispute 

You will have the opportunity to upload two supporting documents. When entering your ticket number, do not include spaces or hyphens.

Use the online dispute form

You may also mail or deliver your Parking Ticket Dispute to:
Attn: Hearing Officer
Traffic Parking & Transportation Department
City of Cambridge
344 Broadway
Cambridge, MA 02139

Towed Vehicles

Vehicles are most commonly towed because they were parked in areas with:

  • street cleaning, April 1 - December 31
  • emergency or temporary "No Parking", this includes all papers signs posted 48 hours in advance for moving vans, general construction work, street repairs, dumpsters, special events, etc.
  • snow emergency routes

Locate a Towed Vehicle

Use the Towed Vehicle Lookup or call the Cambridge Police Department at 617-349-3300 to find out if and where your vehicle has been towed. Please have your license plate number available.

Pay Tow Fees

The City contracts with two tow companies, B&B Tow and Phil's Tow. In order to retrieve your vehicle, you must pay the the tow fees. These fees are paid directly to the tow companies.

Tow fees:

  • Basic tow (vehicles up to 10,000 lbs.) - $100.00
  • Vehicles over 10,000 lbs. and up to 18,000 lbs. - $110.00
  • Vehicles over 18,000 lbs. - $270.00
  • Storage fee per day - $37.50
  • Basic tow charge for all motor vehicles during a snow emergency - $120.00

Tow companies accept payment by cash, credit card, or guaranteed check.

Submit a Tow Dispute

If you believe your vehicle was invalidly towed, you may file a dispute. The City of Cambridge does not tow vehicles without issuing a ticket, tow disputes follow a similar process as ticket disputes.

To use the online form, you must provide:

  • an email address
  • a phone number
  • the ticket number for the ticket that was issued when your vehicle was towed
  • the license plate (vehicle registration) number
  • your name and address
  • the reason for the dispute
  • supporting documentation
    • a copy of the parking ticket that was issued when your vehicle was towed
    • a copy of the receipt showing payment for the tow fees

When entering your ticket number, do not include spaces or hyphens.

The dispute will be reviewed and a decision will be mailed to you within 4 weeks.

You may also mail or deliver your tow dispute and/or receipt proving payment for the tow fees and a copy of the parking ticket to:

Attn: Tow Disputes
Traffic Parking & Transportation Department
City of Cambridge
344 Broadway
Cambridge, MA 02139

Tow receipts and a copy of the parking ticket may also be sent to the attention of Tow Disputes via fax at 617-349-4747.

Tow Company Complaints

Complaints about the tow company should be directed to the company that towed your car. A copy of your complaint should also be sent to Purchasing Agent, Cambridge City Hall, 795 Mass Avenue, Cambridge, MA 02139.

Page was last modified on 6/5/2020 3:27 PM
Contact Us

How can we help?

Please provide as much detail below as possible so City staff can respond to your inquiry:

As a governmental entity, the Massachusetts Public Records Law applies to records made or received by the City. Any information received through use of this site is subject to the same provisions as information provided on paper.

Read our complete privacy statement


Service Requests

Enter a service request via Commonwealth Connect for things like missed trash pickups, potholes, etc., click here