City Services

City Offices

  • In-person appointments at City buildings, including contactless holds pick-up at the Cambridge Public Library, have resumed. Appointments are available with many departments on Monday - Thursday each week. Most City services can be accessed online or over the telephone. While City buildings will be open to members of the public by appointment only, City offices remain open. A complete listing of City departments and contact information can be found on our City departments and offices webpage at

Events and Programs

  • The City of Cambridge extended the prohibition on City-sponsored community events, events permitted for the use of City parks, or other City-sponsored public gatherings through May 31, 2021. The City has not permitted events or gatherings through its special events process since March 16, 2020 and is continuing this prohibition as part of its overall COVID-19 prevention strategies
  • Virtual programming for Cambridge seniors is available from the Council on Aging


  • Parks, Community Gardens, and Athletic Fields – open for passive use
  • Fresh Pond Golf Course – is closed for the season
  • Tennis Courts – open
  • Dog Parks – open
  • Riverbend Park  – open on Saturdays and Sundays
  • Basketball Courts – open for non-contact drills only. No pickup games or scrimmages allowed.
  • Tot Lots, Playgrounds, and Play Structures – open
  • Water Play Features – closed for the season

Street Cleaning

Traffic & Parking

  • The 2020 Resident and Visitor Parking Permit expiration date has been extended to May 31, 2021. If you have not already done so, renew your Parking Permit today. Allow 5 - 7 weeks for processing and delivery.
  • Contact with questions about permits, tickets, disputes, and/or hearings.

Solid Waste

  • Trash, Recycling, and Yard Waste collection remain on schedule. Please note, that in order to comply with social distancing practices, Public Works has had to limit the number of passengers in trucks. This means limited capacity for curbside collections. For this reason, we will be collecting compost bins with regular trash collection. Our Zero Waste goals are important to us, but employee and public safety comes first. We are asking that residents continue to place food scraps in the lockable GREEN BIN to protect against rodents. We will resume normal collection services as soon as we are able to do so safely. For holiday schedule, or to view your waste collection schedule visit CambridgeMA.Gov/CollectionReminders
  • Compost Drop-Off locations are OPEN and will not be collected as trash. Find a list of drop-off locations here.
  • Mattress, TV, and other Large Item collection is ON SCHEDULE. Visit to schedule a collection.
  • The Recycling Center is open on Tuesdays 4-7:30 p.m. and Saturdays 9 a.m.-4 p.m. Due to COVID-19, extra safety protocols are in place. Please review changes here.

Engineering & Construction

  • As of November 20, 2020, the City of Cambridge will be enforcing a winter construction moratorium. This moratorium will halt all excavation in the public right of way for the winter season. The winter moratorium does not apply to work related to utility emergencies. Excavation in the public right of way beyond this date will only be approved for emergency work, contractors working on City projects and projects with an approved moratorium waiver.”
  • Construction is progressing under the City’s COVID-19 Control Plan for Construction. In addition to the stringent safety guidelines required by the State, all contractors must submit to the Inspectional Services Department or Department of Public Works, as appropriate, a COVID-19 Control Plan for Cambridge on permitted projects. This plan will require:
    • A cleaning and decontamination checklist; The number of workers expected on the job site; and
    • No non-essential personnel may be present at the worksite.
    • Additionally, contractors will be encouraged, and in some cases required, to conduct a site-specific risk analysis and enhanced COVID-19 safety plan for more complex projects.


  • Forestry is at full capacity for daily operations
  • The water by bike program took place through the summer with 6 interns
  • 220 bare root trees were successfully planted this fall
  • Locations are currently being selected for 450 trees to be planted in the spring
  • Compost tea applications for the 220 trees is underway

Streets, Sidewalks and Sewer

  • Maintenance and improvements continue as normal with necessary precautions to prevent the spread of COVID-19.


  • Cemetery is OPEN with some restrictions: Crews are working with funeral directors and visitors to maintain social distancing recommendations. Cemetery gates will remain open for visitors, but visitors should keep a distance of at least 6 feet between themselves and other people. Gates will closed during graveside ceremonies in order to encourage social distancing.


  • The City of Cambridge will temporarily absorb all credit card and ACH fees relating to online payments of Water/Sewer Bills and Motor Vehicle Excise Bills paid through our Invoice Cloud payment portal. This does not apply to Real Estate and Personal Property tax payments.
  • White Drop Box for Payments Located Behind Cambridge City Hall at 795 Massachusetts Avenue for taxpayers who wish to make payments (checks and money orders only) directly to the City. Taxpayers can also make online payments or mail payments, The City of Cambridge is temporarily absorbing all credit card and ACH fees relating to online payments of Water/Sewer Bills and Motor Vehicle Excise Bills, paid through our Invoice Cloud payment portal. Individuals using the “Payment Mailbox” option should ensure that their payments are in a sealed envelope, contain a payment stub, and include the bill number, parcel ID, or other identifying information, including a phone number on their check. Individuals can use the “Payment Mailbox” to make Real Estate, Water/Sewer, Excise, Parking Ticket, or other payments. Individuals should not make cash payments via the payment drop box. Payments are considered made when received by the Collector. We do not accept postmarked or mailing dates. Please plan accordingly when mailing payments or using the Payment Drop Box.
Page was posted on 3/18/2020 6:52 PM
Page was last modified on 3/22/2021 1:57 PM
Contact Us

How can we help?

Please provide as much detail below as possible so City staff can respond to your inquiry:

As a governmental entity, the Massachusetts Public Records Law applies to records made or received by the City. Any information received through use of this site is subject to the same provisions as information provided on paper.

Read our complete privacy statement

Service Requests

Enter a service request via Commonwealth Connect for things like missed trash pickups, potholes, etc.