City Departments & Offices

To ensure the safety of the public and City staff, in-person appointments at City buildings, including contactless holds pick-up at the Cambridge Public Library, will be suspended from SaturdayJanuary 2, 2021, through MondayJanuary18, 2021.

Most City services can be accessed online or over the telephone. While City buildings will remain closed to the public, City officeswill remain open. A complete listing of City departments and contact information can be found below.

Most Requested

Traffic, Parking + Transportation

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617-349-4700 (voice), 711 (relay), or email tpt@cambridgema.gov for assistance.

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City Clerk's Office

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4260 for assistance.

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Library

Contactless holds pickup is suspended effective Jan. 2, 2021. The Library’s virtual programs and services and digital collections continue to be available. For assistance, call 617-349-4040 or email library@cambridgema.gov.

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Department Information

Don't see what you're looking for? Call 617-349-4300 or email 311@cambridgema.gov

Animal Commission

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4376 or email animalcommission@cambridgema.gov for assistance.

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Cambridge Arts

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4380 or email cambridgearts@cambridgema.gov for assistance.

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Assessing Department

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4343 or email assessors@cambridgema.gov for assistance.

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City Clerk's Office

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4260 for assistance.

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City Manager's Office

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4300 or email citymanager@cambridgema.gov for assistance.

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Commission on Immigrant Rights and Citizenship

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑9718 or email twabeto@cambridgema.gov for assistance.

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Community Development

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. For Housing assistance, call 617‑349‑4622 or email housing@cambridgema.gov. For all other CDD matters, call 617‑349‑4600 or email CDDat344@cambridgema.gov.

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Consumers' Council

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑6150 or email consumer@cambridgema.gov for assistance.

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Election Commission

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4361 or email elections@cambridgema.gov for assistance.

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Finance Department

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4220 or email treasurer@cambridgema.gov for assistance.

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Fire Prevention Bureau

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4921 or email fprev@cambridgefire.org for on-site inspections. Call 617‑349‑4921 for residential smoke and carbon monoxide detector inspections.

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Historical Commission

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4683 or email histcomm@cambridgema.gov for assistance. Please provide the property address related to your appointment request or the nature of your regulatory question so that we can make arrangements with the appropriate staff person.

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Human Rights Commission

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4396 or email crosa@cambridgema.gov for assistance.

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Inspectional Services

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑6100 or email isd@cambridgema.gov for assistance.

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LGBTQ+ Commission

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑3355 or email ajoselow@cambridgema.gov for assistance.

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Library

Contactless holds pickup is suspended effective Jan. 2, 2021. The Library's virtual programs and services and digital collections continue to be available. For assistance, call 617‑349‑4040 or email library@cambridgema.gov.

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License Commission

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑6140 or email license@cambridgema.gov for assistance.

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Multi-Service Center

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑6340 for assistance.

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Personnel Department

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4332 or email employment@cambridgema.gov for assistance.

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Police Records Unit

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑3336 or email RecordsE-Mail@cambridgepolice.org for assistance.

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Police Review & Advisory Board

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑6155 or email crosa@cambridgema.gov for assistance.

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Public Works Department

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4800 or email theworks@cambridgema.gov for assistance. Many DPW services can be provided online, and DPW phones are staffed 24/7 to respond to urgent concerns.

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Purchasing Department

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4310 or email purchasing@cambridgema.gov for assistance. Please note that all bids will continue to be submitted through the lock-box at the rear entrance of City Hall, and bid openings will continue to be conducted over conference call as required by the state.

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Traffic, Parking + Transportation

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4700 (voice), 711 (relay), or email tpt@cambridgema.gov for assistance.

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Veterans Services

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4760 or by email veterans@cambridgema.gov for assistance. Veterans in crisis should call 911, the SAVE Team at 800-273-8253, or go to their nearest emergency department.

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Water Department

In-person appointments at City buildings have been suspended from Saturday, January 2, 2021 until at least Monday, February 1. Call 617‑349‑4770 or email CWD@cambridgema.gov for assistance. Details about Residential Water Testing, Water Construction Permits, Hydrant Use Permits, Backflow Permits and Water Meter Replacement are available on our website.

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Frequently Asked Questions

What if I don't see information about the department I need?

Don't see appointment or in-person contact information about a department you need to do business with? With the safety of residents and City staff our top priority, the City is moving forward with a phased reopening approach and more departments will begin reopening to the public once it is safe to do so. In the meantime, a list of City Departments and their contact information can be found here. Many services can be provided online or over the telephone. You can also call 617-349-4000 or email 311@cambridgema.gov and someone will get back to you.

What should I do before arriving for my appointment?

Before you arrive – Self-Screen for COVID-19 Symptoms or Exposure

If you answer "yes" to any of the following four questions, do not come to our offices. Contact us to let us know that you cannot make your appointment.

  1. Have you had flu-like symptoms, signs of a fever, a measured temperature above 100.3 degrees or greater, a cough, or shortness of breath within the past 48 hours?
  2. Have you had “Close Contact,” with an individual diagnosed with COVID-19 or exhibiting flu-like symptoms in the past 48 hours? (The CDC defines “Close Contact” as: a) being within 6 feet of a person with confirmed COVID-19 for 15 minutes or more, or b) having unprotected direct contact with secretions or excretions of a person with confirmed COVID-19.)
  3. Are you currently under any instructions/request to self-isolate or quarantine by your doctor or a local public health official?
  4. Within the past 14 days, have you traveled to a different country or a state other than Maine, Vermont, New Hampshire, Rhode Island, Connecticut, New York or New Jersey?

What do I do when I arrive for my appointment?

When visiting a City building, you should wear a face covering, maintain 6 feet for social distancing, and wash your hands/use hand sanitizer upon entering and exiting the building. Hand sanitizer stations will be available. City staff will also be wearing face coverings and washing their hands frequently.

Please do not arrive early. When you arrive, the Police Officer or a staff person at the building entry desk will let you in. They will verify that you have an appointment in the building, log your contact information, and direct you to where you need to go. 

Who can come to my appointment?

Please be advised that due to social distancing requirements, only the person with the appointment will be allowed in the office during the scheduled appointment (unless for a Marriage License where both parties must be present at the City Clerk’s Office).

Those with appointments who may have children they need to bring with them, or special needs requiring assistance from a family member/caregiver to ensure they can safely attend their appointment, should notify the department they are visiting in advance so that appropriate accommodations can be made to ensure proper social distancing practices.

How do I access City Hall?

The front entrance of City Hall is currently closed.  If you have an appointment at City Hall, please enter and exit the building through the accessible entrance at the rear of City Hall, off Dorothy “Dottie” Doyle Way. 

Page was last modified on 12/31/2020 1:34 PM
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