Create the Ultimate Customer Experience Seminar
8:30 AM - 10:30 AM Wednesday, February 17, 2016
Location:
City Hall Annex
344 Broadway
2nd Floor Conference Room
Cambridge
Neighborhood:
City Wide
Contact:
Rona M. Abrahams, rabrahams@cambridgema.gov, 617-349-4637
Presented by CWE. Free for Cambridge residents and business owners, $20 for all non-Cambridge participants. Interested in growing your sales? Learn how to grow your customer base through repeat business and word-of-mouth by delivering excellent customer service. In this session you will learn about how to achieve good customer service, how to handle difficult customers, effective communication techniques (e.g. both face-to-face and online), and how to develop a customer service action plan.
The City of
Cambridge does not discriminate on the basis of disability. The city will
provide auxiliary aides and services, written materials in alternative format
and responsible modifications in policies and procedures to qualified
individuals with disabilities upon request.
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