City Departments & Offices

Don't see appointment or in-person contact information about a department you need to do business with? With the safety of residents and City staff our top priority, the City is moving forward with a phased reopening approach and more departments will begin reopening to the public once it is safe to do so. In the meantime, a list of City Departments and their contact information can be found here. Many services can be provided online or over the telephone. You can also call 617-349-4000 or email 311@cambridgema.gov and someone will get back to you.

Before you arrive – Self-Screen for COVID-19 Symptoms or Exposure

If you answer "yes" to any of the following four questions, do not come to our offices. Contact us to let us know that you cannot make your appointment.

1. Have you had flu-like symptoms, signs of a fever, a measured temperature above 100.3 degrees or greater, a cough, or shortness of breath within the past 48 hours?
2. Have you had “Close Contact,” with an individual diagnosed with COVID-19 or exhibiting flu-like symptoms in the past 48 hours? (The CDC defines “Close Contact” as: a) being within 6 feet of a person with confirmed COVID-19 for 15 minutes or more, or b) having unprotected direct contact with secretions or excretions of a person with confirmed COVID-19.)
3. Are you currently under any instructions/request to self-isolate or quarantine by your doctor or a local public health official?
4. Within the past 14 days, have you traveled to a different country or a state other than Maine, Vermont, New Hampshire, Rhode Island, Connecticut, New York or New Jersey?

When visiting a City building, you should wear a face covering, maintain 6 feet for social distancing, and wash your hands/use hand sanitizer upon entering and exiting the building. Hand sanitizer stations will be available. City staff will also be wearing face coverings and washing their hands frequently.

Please do not arrive early. When you arrive, the Police Officer or a staff person at the building entry desk will let you in. They will verify that you have an appointment in the building, log your contact information, and direct you to where you need to go. 

Please be advised that due to social distancing requirements, only the person with the appointment will be allowed in the office during the scheduled appointment (unless for a Marriage License where both parties must be present at the City Clerk’s Office).

Those with appointments who may have children they need to bring with them, or special needs requiring assistance from a family member/caregiver to ensure they can safely attend their appointment, should notify the department they are visiting in advance so that appropriate accommodations can be made to ensure proper social distancing practices.

The front entrance of City Hall is currently closed.  If you have an appointment at City Hall, please enter and exit the building through the accessible entrance at the rear of City Hall, off Dorothy “Dottie” Doyle Way.